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SHIPPING, HANDLING, RETURNS & INSURANCE| WARRANTY | DISCLAIMER:
Shipping is done on a Monday thru Friday Basis from 9-5PM EST. If your order is placed on Friday at 6PM your order will then ship that following week. All orders are shipped using USPS,UPS,DHL or Freight Direct, all orders placed on this web site will have a tracking number emailed to you, so please sure year email address you provided is accurate.
Order Processing Time: 1-4 Business Days.
Standard Shipping Delivery Time and time in transit - 2-7 business days depending on carrier.
MOST OF PRODUCTS LISTED IN OUR STORE HAVE CONTINENTAL 48 STATES U.S.A SHIPPING, HANDLING AND INSURANCE INCLUDED. FREE SHIPPING AS INDICATED ON THE ITEM NAME. ONLY IF INDICATED. INTERNATIONAL BUYERS MUST CONTACT US FOR ADDITIONAL SHIPPING CHARGES.
WE SUPPORT OUR TROOPS
WE CAN SHIPPED TO FPO, APO ADDRESSES AND FORWARD DEPLOYED UNITS AND COMMAND. PLEASE CONTACT US FOR SHIPPING QUOTE AND ARRANGEMENT. WE WILL APPLY DISCOUNTS IF POSSIBLE..
NEW PRODUCTS AND FACTORY RECONDITIONED
If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.
SHIPMENT TRACKING
Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.
SHIPPING CHARGES CALCULATIONS
In order to calculate accurate shipping charges please register or login into your account with EROLJ.com. Please make sure to provide the accurate destination ZIPCODE.
- Add items of interest to the shopping cart.
- Click to Check Out.
- Fill out Ship To Information.
- Click on Continue button.
- Next screen that comes up with calculated shipping charges.
Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information or PayPal fields must be completed and form submitted for processing. We don not charge or capture your payment until we provide you the shipping tracking number. Item mailed/shipped via USPS First Class Mail or parcel will not have tracking number but we provide you the mailing date.
DELIVERY/SHIPPING TIME
The delivery time depends on the best shipping method selected to destination. Please refer to FedEx, USPS, UPS time in transit information for each shipping option. WE ONLY SHIP USPS to P O BOXES.
CUSTOMERS OWN UPS/FedEx ACCOUNT TO SHIP ORDERS
We apologize, but eROLJ.com does not offer this service.
APPLICABLE SALES TAX
We are located in Sunny Southern California, but our products are ship from different warehouses all over the country. If the product is ship within your state, sales tax may be applied. California, New York, and Georgia sales tax may applies. You will see the sales tax during check out process. DO NOT CONFIRM THE ORDER IF YOU DON NOT WANT TO COMMIT YOURSELF IN TO THE TRANSACTION.
STOCK AVAILABILITY
All of the products listed on EROLJ.com are in stock unless specified otherwise.
RETURNS/UNDELIVERABLE ITEM
We guarantee against manufacturers defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer's Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
Olevia brand TVs - are covered by Manufacturer's warranty. New Olevia TVs come with one year Manufacturer's warranty, serviced at Customers location. Reconditioned Olevia TVs come with 90 days Manufacturer's warranty, serviced direct with the manufacturer. You need to register with Olevia within one month of the purchase to be eligible for warranty coverage.
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer' warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.
Items may be returned only with prior authorization
All shipping and handling fees are non-refundable with an exception where ROLJ has made an error by shipping and incorrect item to the customer. In this case, Customer must contact ROLJ to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. ROLJ must be informed of the receipt of incorrect merchandise within a week of the delivery.
Unwanted Returns
Unwanted product returns will be subject to a 25% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery
Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 25% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 25% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items
A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Customer at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 10% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
You must CONTACT US or email us at salesmanager@erolj.com to obtain a RMA# for all returns.
RETURNS FOR ITEMS NOT WANTED: If an item is being returned to us because it is not wanted there will be a 25% re-stock fee and you must notify us in advance.
If item was returned back to us undeliverable due to invalid or wrong shipping address you provided, OR shipping address is vacant or nobody could accept or sign for the parcel or package, a 15% re-stocking fee will be applied to your refund. We can re-ship it you upon your request, however, shipping charges applies.
Return policy on Cell Phones And Cells Phone Accessories
This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by ROLJ, Company. For the policy on all other merchandise, please refer to the additional product return policy provided on our eROLJ.com
Cell Phones Information: GSM vs CDMA and Frequency concerns.
- ROLJ Company tries to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones.
- Some GSM (Global System for Mobile Communications) providers include Cingular, T-Mobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.
When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.
The frequency coverage depends on the area and your service provider.
- GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.
- Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.
- 850/1900 are US frequencies, and 900/1800 are international frequencies.
- The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.
Phones returned due to frequency issues are subject to approval and a 25% restocking fee.
All phones intended for use with carriers other than GSM networks are marked accordingly.
As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.
*Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it.
ROLJ, Company. also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.
All phones intended for use with CDMA and IDEN networks are specifically marked.
PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.
Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at ROLJ, Company.
Important Notice
In the case of a return without prior authorization from ROLJ, Company: the item in question will either be shipped back to the customer at their expense, or at the customer’s request ROLJ may elect to accept the item back with a restocking fee of 55% of the total merchandise value.
DOA cell phones: For the return of any Dead On Arrival cell phone ROLJ, Company. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.
All shipping and handling fees are non-refundable with an exception where ROLJ has made an error by shipping and incorrect item to the customer. In this case, Customer must contact ROLJ to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. ROLJ must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials.
Unwanted items will be subject to a restocking fee of 25% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.
Refused Delivery
Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 25% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 25% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Please note: The cell phones represented on EROLJ.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.
If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send to the Customer at their expense.
All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 10% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card
RETURNS FOR REPLACEMENT ON DOA/DAMAGED ORDERS
If an item is being returned because it was shipped DOA or was damaged during shipment you must email us to obtain a RMA number and state the reason of return. ***NOTE*** WE DO NOT GRANT REFUNDS FOR ANY ITEMS, THE ITEM WILL ONLY BE REPLACED/EXCHANGED, WE DO NOT ACCEPT ANY ITEM BACK FOR A FULL REFUND, ONLY EXCHANGES ON DOA/DAMAGED ITEMS. IF YOU DO NOT WANT THE ITEM REPLACED THE 25% RESTOCK FEE EXISTS.
WARRANTY
CELL PHONE ACCESSORIES: ALL CELL ACCESSORIES CARRY A 1-YEAR FULL REPLACEMENT WARRANTY UNLESS OTHERWISE STATED.
HAIER PRODUCTS: ALL HAIER PRODUCTS CARRY A FULL 1-YEAR REPLACEMENT WARRANTY.
A To Z BRAND PRODUCTS: ALL A To Z AND AZM BRAND PRODUCTS CARRY A FULL 1-YEAR REPLACEMENT WARRANTY UNLESS OTHERWISE STATED.
POWERGUARD AIR FILTERS
ALL POWER GUARD AIR FILTERS CARRY A 7-DAY REPLACEMENT WARRANTY, THE WARRANTY COVERS DAMAGE DURING SHIPMENT. CUSTOMER CANNOT RETURN THE AIR FILTERS ONCE THE PACKAGE HAS BEEN OPENED OR ONCE A FILTER HAS BEEN USED.
COMPUTERS/LAPTOPS
ALL COMPUTERS AND LAPTOPS ARE WARRANTIED BY THE MANUFACTURER, WE WILL ASSIST YOU IN CONTACTING THE MANUFACTURER FOR ANY WARRANTY NEED.
IF YOU ARE UNSURE ABOUT ANY WARRANTY OR HAVE ANY QUESTIONS PLEASE DON NOT HESITATE CONTACT US: WE ARE COMMITTED TO HELP YOU.
DISCLAIMERS
In the event a product is listed at an incorrect price due to typographical, photographic, webmaster or technical error or error in pricing information received from our suppliers, eROLJ.com or ROLJ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
While we make every attempt to verify prices and ship the product before charging you, eROLJ.com or ROLJ shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, eROLJ.com or ROLJ shall immediately issue a credit to your account in the amount of the incorrect price.
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